Shipping & delivery
From confirmation to your door.
How we prepare, dispatch, track and support every FLORALSCULPT delivery.
Your order journey
Orders are prepared within three business days. Transit time begins once the parcel is handed to the carrier.
- ConfirmedYour order details are received.
- PreparedEach piece is checked and protected.
- DispatchedThe carrier receives your parcel.
- TrackedUpdates are sent to your checkout email.
- DeliveredKeep all packaging until the order is checked.
Delivery guidance
Availability, final cost and any live delivery estimate are confirmed at checkout for the exact destination and basket.
Before dispatch
Delivery scope
Published carrier guidance currently covers the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, New Zealand, Mexico, Japan, South Korea, Singapore, United Arab Emirates and Saudi Arabia. Checkout remains the final confirmation of availability.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, APO/FPO addresses, or other destinations identified by the carrier as unsupported, remote or outside its service area.
Address changes and cancellations
Orders enter processing quickly. Contact service@floralsculpt.com as soon as possible, but we cannot guarantee an address change or cancellation after submission. Check the name, address, postal code, products and quantities before payment.
In transit
Tracking your order
After dispatch, a tracking link is sent to the email used at checkout. When an order travels in more than one parcel, each parcel receives separate tracking information.
Protective packaging
Stems may be shaped or secured to protect them in transit. Leaves and branches can appear compressed at first. Open them gently to restore the intended form, and keep every part of the packaging until the full order has been inspected.
If something is not right
Damaged, incorrect or missing items
Contact us within 48 hours of delivery. Include the order number, a short description, and clear photographs of the item, outer box, internal packaging and shipping label. Keep all packaging while the issue is reviewed.
Duties and taxes
Any duties or taxes collected by FLORALSCULPT are included in the total shown at checkout. If a local authority or carrier requests an amount that was not shown there, contact us before paying whenever possible.
Marked delivered but not found
Check the delivery location, ask household members and review any carrier notice first. Then contact the carrier and send your order number and tracking number to service@floralsculpt.com.
Follow a parcel in one place.
Open your account for Shopify order details, or use the tracking page for shipment updates.