Support
Frequently asked questions
Clear answers about orders, delivery, product care and working with FLORALSCULPT.
When will my order ship?
Orders are prepared within three business days. Estimated transit time varies by destination. See Shipping & Delivery for current guidance. We will email tracking information as soon as the order is dispatched.
What is your return policy?
Request a return within 30 days of delivery. Items must be unused, unaltered and in their original condition. After an approved return reaches us, allow 7-14 business days for inspection and refund processing. Final sale items and other stated exclusions cannot be returned. Read the full Refund Policy.
Can I change or cancel my order?
Orders enter processing quickly. Contact service@floralsculpt.com as soon as possible, but we cannot guarantee changes, cancellations or address updates after submission. Check all information before payment.
What if an item arrives damaged?
Contact us within 48 hours of delivery. Include the order number and clear photographs of the item, outer box, internal packaging and shipping label. Keep all packaging until the issue is resolved. Report an order issue.
When can I see the delivery cost?
Any delivery charge is shown at checkout before you submit payment. See Shipping & Delivery for destination guidance.
What do artificial, faux and fake flowers mean?
These terms describe non-living botanical products. Real-touch and natural-touch refer to softer, more tactile finishes on selected pieces. They do not mean that a product contains natural petals. Read Materials & Craft for the material distinctions we use.
Why can product colour vary?
Materials, lighting, screen settings and interior conditions can create slight colour differences. Natural dried and preserved materials also vary from piece to piece and may fade gradually. If the item differs materially from its description, contact our product team within 30 days of delivery.
Which international destinations do you serve?
Published carrier guidance currently covers the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Australia, New Zealand, Mexico, Japan, South Korea, Singapore, United Arab Emirates and Saudi Arabia. Checkout remains the final confirmation of availability. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, APO/FPO addresses, or other unsupported or remote addresses. Check Shipping & Delivery before ordering.
Can promotional offers be combined?
Unless a promotion states otherwise, discounts cannot be combined or applied to previous orders. Offers may include minimum-spend requirements and product exclusions. For buy-one-get-one offers, the discount applies to the lowest-priced eligible item. Contact us if a current offer is not applying as described.
Do you offer wholesale or trade accounts?
Yes. Send your company name, business information and the products or quantities of interest to service@floralsculpt.com with the subject Wholesale partnership.
How can creators or media teams work with you?
Send your profile, platform information, audience data and proposal to service@floralsculpt.com with the subject Creator partnership.
How does FLORALSCULPT support longer product use?
We select lasting botanicals that can be reshaped and reused, and use appropriately sized protective packaging where product safety permits. See Responsibility for practical restyling and seasonal storage guidance.
How do I know an item is authentic FLORALSCULPT?
Purchase through floralsculpt.com to receive authentic products and support under our customer service policies. Keep your order confirmation if you need assistance.
How can I contact you?
Email service@floralsculpt.com. Include the order number for an existing order. Our studio team will reply within one business day.
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