Refund policy.

Return window

Request a return within 30 days of delivery. Please contact support before sending anything back, and include your order number, the item you would like to return, and the reason for your request.

Condition and eligibility

Items should be unused, unaltered and in their original condition, with all included parts. Keep the original packaging where possible. Items that have been used, assembled, modified or damaged after delivery may not qualify for a change-of-mind return.

If an item is damaged, defective or materially different from its description, contact support so the issue can be assessed separately.

How to return an item

1. Contact support with your order number and the items you wish to return.
2. Wait for confirmation of eligibility and the correct return address.
3. Pack the approved items securely and keep proof of postage and the tracking number.

Do not send a return to an address printed on the original parcel unless support has confirmed that address.

Return shipping and exclusions

For an approved change-of-mind return, the customer is responsible for return shipping. For damaged, defective or incorrect items, contact support before arranging shipping so an appropriate resolution can be confirmed.

Gift cards, custom or made-to-order items, and items clearly marked as final sale or non-returnable may be excluded from change-of-mind returns. These exclusions do not remove rights required by applicable law.

Damaged, incorrect or missing items

Check your order when it arrives and contact support promptly if anything is damaged, incorrect or missing. Include the order number and clear photographs of the item and packaging where relevant. Keep the item and packaging while the issue is reviewed.

Refunds

Once an approved return arrives, the item will be inspected and you will be informed of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

The return approval should confirm the refundable amount, treatment of original delivery charges and expected processing time before you send the item.

Exchanges and cancellations

Contact support to ask about an exchange or a change to an existing order. Availability depends on the product and the stage of processing. An address change or cancellation cannot be guaranteed once an order has entered processing or dispatch.

Your consumer rights

This policy does not exclude or limit any rights or remedies that cannot be excluded under applicable consumer law.