Shipping policy.

Destinations and delivery costs

Delivery availability and shipping charges are confirmed at checkout for your address and order. Please check these details before completing payment. If your destination is not available, contact support before ordering.

Any free-shipping offer is subject to the threshold and conditions displayed by the store at the time of purchase.

Processing and delivery estimates

Processing time and transit time are separate. Transit begins when the parcel is handed to the carrier. Refer to the product page, checkout and your order confirmation for any estimate supplied for your order.

If no estimate is shown, or you need an item by a particular date, contact support before purchasing. Delivery timing can be affected by the destination, carrier service and customs processing.

Tracking and separate parcels

After dispatch, check the shipping confirmation sent to the email address used at checkout. Use the order or carrier link in that email to follow your shipment.

Some orders may ship in separate parcels. Where separate tracking information is available, follow each parcel individually. Carrier updates may not appear immediately after a label is created.

Address changes

Check the recipient name, address and postal code before payment. Contact support as soon as possible if a detail needs correcting. Changes cannot be guaranteed once processing or dispatch has started.

Duties and taxes

Review the checkout total for taxes or duties collected with your order. For an international delivery, contact support before purchasing if you are unsure whether additional charges may apply at the destination.

If a carrier requests an unexpected payment, ask support to help check the request.

Delayed or missing parcels

If tracking has stopped updating or the estimated delivery window has passed, contact support with your order number and tracking number.

If a parcel is marked as delivered but cannot be found, check the delivery location and carrier notice, and ask anyone who may have received it. Then contact the carrier and support for assistance.

Damaged or incorrect deliveries

Check the contents when your parcel arrives. If an item is damaged, incorrect or missing, contact support promptly with the order number and photographs of the item, shipping label and packaging where relevant. Retain all packaging until the issue has been reviewed.

See the refund policy for return requests. Applicable consumer rights are not limited by this shipping guidance.